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Browse our help center, search documentation, or contact our support team.
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Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. The link expires after 24 hours.
How long does it take to get a response to support tickets?
Our standard response time is within 24 hours during business days (Monday-Friday, 8am-6pm EST).
How do I enroll a new student?
Navigate to the Students section and click "Add Student." Fill in the required information and the student will receive an invitation email.
Can I import students from a CSV file?
Yes. Go to Students > Import and upload your CSV file. We support standard formats with required fields for name and email.
How do I process a refund?
Go to Billing > Transactions, find the payment, and click "Issue Refund." Follow the prompts to process full or partial refunds.
How do I generate compliance reports?
Navigate to Reports > Compliance. Select your date range and program. You can export to PDF or CSV format.